Service Advisor > Careers in Myanmar > Audi Myanmar

Service Advisor

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Service Advisor

The Service Advisor is a member of the brand Dealership’s After-Sales team. He/she reports directly to Senior Service Advisor and Service Manager, in the same way as the Parts Advisor and Technician.

  • He/she must ensure that the Dealership is presented as the best service provider in Myanmar.
  • He/she fulfill three obligations to the dealership:
  • To generate and increase turnover by selling servicing, parts and accessories
  • To ensure customer satisfaction through optimum servicing and service quality
  • To align his/her approach and his/her actions with the strategy of AUDI AG and the strategy of the dealership

Stimulating and varied - your working environment

  • To always present a professional image of the company, the brand and the dealership
  • To have proactive manner for possible issues and outcomes.
  • To cooperate and communicate with other departments (Parts Service, Workshop, Sales, Finance)

Challenging and diverse - your tasks

  • Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
  • Obtain customer details and vehicle information
  • Perform vehicle inspection and recommend repair scope/service measures/recall and provide repair cost /time estimated
  • Create accurate job cards as described by the customer
  • Handover customer vehicle in a professional manner by explaining invoice detail
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Deliver first class service to achieve company objectives and targets
  • Upselling labor, parts, and accessories
  • Liaise with all relevant personnel to ensure complete customer satisfaction
  • Coordinate and build long-term relation with both internal and external customer
  • Send regular maintenance reminders to increase customer loyalty
  • Handle customer complaints as well as escalate special cases to Service Manager
  • Promote actively further Aftersales services and products
  • Follow the Audi workshop core process
  • Inform customers in the event of parts ordering status, status of repair, additional works, and vehicle collection
  • Ensure to send daily report, WIP report and vehicles onsite report to Service Manager
  • Ensure accurate and systematic records of customers information
  • To work evenings and weekends on occasion where required to support AMM.
  • Other tasks assigned by Service Manager

Technical and personal – your qualifications

  • Any degree or B.E(Mechanical / Mechatronics)
  • Proven working experience of Customer Service Advisor strongly preferred
  • A first experience in a front desk position with a premium/luxury environment is a plus
  • Talent in negotiations, problem solving and networking
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Highly organized and detail-oriented
  • Good command of English

Where and when - your position

  • Pre-opening office: MICT park
  • Permanent office: 6 miles Pyay Road
  • Full time job
  • Available as soon as possible
  • Competitive salary, health insurance, training and high-end working environment with a luxury car brand.

How to apply

Send your CV, cover letter, diplomas/certificates, and references to:
Mr. Naing Lin
Service Manager
nainglin@audi.com.mm

For more information on the jobs in Audi Myanmar, contact us at:

Automotive Asia (Myanmar) Limited

Address: Pre-opening office: Bldg. 5, Room 7 MICT Park. Hlaing Township, Yangon, Myanmar.
Website: www.audi.com.mm
Email: contact@audi.com.mm
Phone: +95 (0)1652245 (pre-opening)
Fax: +95 (0)1652287 (pre-opening)