Service Advisor > Careers in Myanmar > Audi Myanmar
Service Advisor
Service Advisor
The Service Advisor is a member of the brand Dealership’s After-Sales team. He/she reports directly to Senior Service Advisor and Service Manager, in the same way as the Parts Advisor and Technician.
- He/she must ensure that the Dealership is presented as the best service provider in Myanmar.
- He/she fulfill three obligations to the dealership:
- To generate and increase turnover by selling servicing, parts and accessories
- To ensure customer satisfaction through optimum servicing and service quality
- To align his/her approach and his/her actions with the strategy of AUDI AG and the strategy of the dealership
Stimulating and varied - your working environment
- To always present a professional image of the company, the brand and the dealership
- To have proactive manner for possible issues and outcomes.
- To cooperate and communicate with other departments (Parts Service, Workshop, Sales, Finance)
Challenging and diverse - your tasks
- Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
- Obtain customer details and vehicle information
- Perform vehicle inspection and recommend repair scope/service measures/recall and provide repair cost /time estimated
- Create accurate job cards as described by the customer
- Handover customer vehicle in a professional manner by explaining invoice detail
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Deliver first class service to achieve company objectives and targets
- Upselling labor, parts, and accessories
- Liaise with all relevant personnel to ensure complete customer satisfaction
- Coordinate and build long-term relation with both internal and external customer
- Send regular maintenance reminders to increase customer loyalty
- Handle customer complaints as well as escalate special cases to Service Manager
- Promote actively further Aftersales services and products
- Follow the Audi workshop core process
- Inform customers in the event of parts ordering status, status of repair, additional works, and vehicle collection
- Ensure to send daily report, WIP report and vehicles onsite report to Service Manager
- Ensure accurate and systematic records of customers information
- To work evenings and weekends on occasion where required to support AMM.
- Other tasks assigned by Service Manager
Technical and personal – your qualifications
- Any degree or B.E(Mechanical / Mechatronics)
- Proven working experience of Customer Service Advisor strongly preferred
- A first experience in a front desk position with a premium/luxury environment is a plus
- Talent in negotiations, problem solving and networking
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented
- Good command of English
Where and when - your position
- Pre-opening office: MICT park
- Permanent office: 6 miles Pyay Road
- Full time job
- Available as soon as possible
- Competitive salary, health insurance, training and high-end working environment with a luxury car brand.
How to apply
Send your CV, cover letter, diplomas/certificates, and references to:
Mr. Naing Lin
Service Manager
nainglin@audi.com.mm