The Service Advisor is a member of the brand Dealership’s After-Sales team. He/she reports directly to Senior Service Advisor and Service Manager, in the same way as the Parts Advisor and Technician.
He/she must ensure that the Dealership is presented as the best service provider in Myanmar.
He/she fulfill three obligations to the dealership:
To generate and increase turnover by selling servicing, parts and accessories
To ensure customer satisfaction through optimum servicing and service quality
To align his/her approach and his/her actions with the strategy of AUDI AG and the strategy of the dealership
Stimulating and varied - your working environment
To always present a professional image of the company, the brand and the dealership
To have proactive manner for possible issues and outcomes.
To cooperate and communicate with other departments (Parts Service, Workshop, Sales, Finance)
Challenging and diverse - your tasks
Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
Obtain customer details and vehicle information
Perform vehicle inspection and recommend repair scope/service measures/recall and provide repair cost /time estimated
Create accurate job cards as described by the customer
Handover customer vehicle in a professional manner by explaining invoice detail
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Deliver first class service to achieve company objectives and targets
Upselling labor, parts, and accessories
Liaise with all relevant personnel to ensure complete customer satisfaction
Coordinate and build long-term relation with both internal and external customer
Send regular maintenance reminders to increase customer loyalty
Handle customer complaints as well as escalate special cases to Service Manager
Promote actively further Aftersales services and products
Follow the Audi workshop core process
Inform customers in the event of parts ordering status, status of repair, additional works, and vehicle collection
Ensure to send daily report, WIP report and vehicles onsite report to Service Manager
Ensure accurate and systematic records of customers information
To work evenings and weekends on occasion where required to support AMM.
Other tasks assigned by Service Manager
Technical and personal – your qualifications
Any degree or B.E(Mechanical / Mechatronics)
Proven working experience of Customer Service Advisor strongly preferred
A first experience in a front desk position with a premium/luxury environment is a plus
Talent in negotiations, problem solving and networking
Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented
Good command of English
Where and when - your position
Pre-opening office: MICT park
Permanent office: 6 miles Pyay Road
Full time job
Available as soon as possible
Competitive salary, health insurance, training and high-end working environment with a luxury car brand.
How to apply
Send your CV, cover letter, diplomas/certificates, and references to: Mr. Naing Lin Service Manager nainglin@audi.com.mm
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