The Senior Service Technician is a member of the brand Dealership’s After-Sales team. He/she reports directly to the Service Manager, in the same way as the Senior Service Advisor and Senior Parts Advisor.
He/she must ensure that the Dealership is presented as the best service provider in Myanmar.
He/she fulfill three obligations to the dealership:
To manage the Workshop of the Audi dealership with sustained success
To align his/her approach and his/her actions with the strategy of AUDI AG and the strategy of the dealership
Ensuring that the Workshop’s appearance contributes to the company’s image as the best service-provider
Stimulating and varied - your working environment
To always present a professional image of the company, the brand and the dealership
To have proactive manner for possible issues and outcomes.
To do cooperation and communication with other team (Parts, Service advisors, Sales)
Challenging and diverse - your tasks
Deliver maintenance Service – Oil changes, Tire maintenance, Wipers, filters, Battery, Cleaning, lubrications, and under carriage work.
Check, clean and maintain daily service hand tools, workshop area and equipment
Perform PDI process (Pre-Delivery Inspection) as per manufacturers standards
Troubleshoot, identify, and eliminate all the problems in vehicles or operating system by way of manufacturers test equipment and guidelines
Review and understand job order and consult with Service Manager to take appropriate action
Recommend vehicle parts replacement after thorough checking and diagnosis
Installation and modification of vehicle parts or accessories
Wheel Alignment and Tire balancing
Update repair status to Reception (Service Advisor) and report to Service Manager
Seek and Understand manufacturer’s soft tools and hard tools
Perform AC Service and Repair
Carry out Quality Control and Return vehicle in clean condition
Monitor all job orders to deliver the cars back as per appointment
Provide continuous guidance, support, and feedback to subordinates
Pass on information to employees in a timely manner
Follow the Audi workshop core process
Report to the Service Advisor any defects discovered by a Workshop employee after repair work has begun, so that additional repair work can be agreed with the customer
Provision of the necessary spare parts and consumables in good time
Lead, guide, inform and motivate the Workshop employees in order to meet customer, market, and profit-oriented targets
Conduct team meetings to develop common quality standards and to establish agreed working practices and behavior
Attend all trainings and ensure proper dissemination of knowledge amongst workshop staff.
To work evenings and weekends on occasion where required to support AMM.
Other assigned by Service Manager
Technical and personal – your qualifications
Any degree or B.E(Mechanical / Mechatronics)
Min 3 years working experience of automotive mechanical/electrical diagnosis, problem-solving, and repair strongly preferred
A proven experience with a premium/luxury European brand (VW group especially) is a plus.
Good command of diagnostic tools in a must.
Good in Microsoft Office Suite (Word, Excel, and Outlook)
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Stable, successful Employment History and valid driver’s license
Good command of English
Where and when - your position
Pre-opening office: MICT park
Permanent office: 6 miles Pyay Road
Full time job
Available as soon as possible
Competitive salary, health insurance, Training, and high-end working environment with a luxury car brand.
How to apply
Send your CV, cover letter, diplomas/certificates, and references to: Mr. Naing Lin Service Manager firstname.lastname@example.org
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